('We') Cupid plc are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By ticking the acceptance box when signing up to use our Services, and by your continued use of the Services, you agree to bound by this policy as updated from time to time.
1. WHO WE ARE
Cupid plc is the data controller (for the purposes of the Data Protection Act 1998). We make an annual notification to the Information Commissioner (our registration number is Z2205182). We own and/or operate a large number of social, dating, lifestyle and entertainment sites (including mobile applications/apps) through our Group Companies and Partner Sites. We refer to our sites and apps as, collectively, the “Services” within this policy. Some of our terms will make reference to our Group Companies or Partner Sites and any reference in this policy to “us” or “we” or “our” will include our Group Companies and Partner Sites.
(a) ABOUT OUR GROUP COMPANIES
As a large organisation we have a number of subsidiary companies (“Group Companies”) that operate some of our sites on our behalf or provide services to us to enable us to provide the Services to you. We have subsidiaries in the UK, France, Germany, Cyprus and USA and other locations as may be determined from time to time. For data protection purposes, these companies are called data processors. Our Group Companies are all wholly/majorly owned by us.
(b) ABOUT OUR PARTNER SITES
If you are reading this policy you are using one of our sites or apps. We have an extensive network of sites that we categorise as Traditional Sites (for traditional romantic relationships e.g. SpeedDaterOnline), Casual Sites (for short-term casual relations e.g. BeNaughty.com) and Niche Sites (for like-minded people to meet e.g. UniformDating.com). To find out more about our full network of sites please visit our company website Cupid plc. We want to offer you a full range of products and services and in order to do that we will share your details across our Partner Sites (See below Creation of duplicate profiles across our Partner Sites) and we will market our different products and services to you (See below Marketing). You authorise us to reproduce and broadcast the information contained in your profile including your name, photograph, "chat up line", description etc. throughout all or part of our Partner Sites and our Group Companies for the purposes of delivering the Services to you.
2. YOUR RIGHTS TO ACCESS/AMEND THE DATA WE HOLD ON YOU & OPT OUT
(a) Accessing the data we hold on you
If you want to know what data we hold on you, you have a legal right to obtain this information from us. You can make a Subject Access Request at any time, in writing, by following this simple process. By law, we have up to 40 days to respond to you and reserve the right to make a small charge for this service.
To make a Subject Access Request please write to us enclosing a photocopy of a photographic ID (e.g. passport or driving licence) and utility bill (to provide proof of your address). This is to ensure we only send your data to you, or a third party that you expressly authorise in writing to deal with for you.
Our address for this purpose only is Legal Dept:
7 Castle Street
(b) Amending/correcting the data we hold on you
If you want to amend the data we hold that’s also very easy to do. We want to make sure we have everything right so please simply contact us at firstname.lastname@example.org to make any amendments to our records.
(c) Changing your consent and opting out
It’s ok to change your mind about what data you are allowing us to keep and what you don’t want us to keep. You can amend your settings through your account at any time, or contact our Support team.
We have to advise you however, that opting out of some data processing/storage will result in a loss of functionality of the sites and a reduced user experience.
3. WHAT INFORMATION WE COLLECT ABOUT YOU
We may collect and process different types of information about you. Some of this data is considered to be Personal Data (that means you can be identified by it including Sensitive Personal Data) and Anonymous Data (that is data that you cannot be identified from).
(a) Information we collect when you sign up to our Services
We will collect your personal details including but not limited to your real name, user name, address, telephone, email address, date of birth, race, religion, sexual orientation and any other information you submit when you create a profile and sign up to our Services
(b) Data we collect in respect of customer service and support
If you contact customer support including Dating Advisers we will keep any information you provide to us including records of correspondence.
If you provide feedback to us, or take part in any customer survey, or participate in competitions we, we will keep any information you provide.
(c) Data we collect/you upload from your activity across our Services:
When you use our Services to search for other users, explore our Services, or interact with other users, we will gather data related to these activities including:
(d) Information we collect from other social networks that you use
Some of our Services have the ability to link your use of the Services to other social networks you might have access to. If you have an account with another social network e.g. Facebook, you can share the data you have on our site with that network. To enhance your experience and create a personalised service we may ask you to login to your Facebook account. By doing so you grant us access to your information stored on your Facebook profile including without limitation your personal information, photographs, videos, interests and locations. When you login to the other network or install our app, we will receive the basic information from you including but not limited to your name, photos, gender, networks, user ID, friends list and any other information you make public and your email address. If you have logged into other social networks and linked them to any of our profiles you grant permission for us to post updates, including location information, on your behalf therefore please exercise caution. You can turn off location data – see below.
(e) Information we collect about your location
We can collect location data from your computer and/or mobile device. When accessing the Services from a mobile device you will be given the option to allow location sharing with our application. If you do not wish to share your location data with us please turn off this feature by following your mobile device instructions to do so. We can track your IP address if you are using a computer to access the Services. If you are using a mobile device we use GPS with an accuracy range of 20 to 100 metres. Although location data is anonymous and can’t identify you, it can be shown to other users so please exercise caution if you do not wish to publicise your location. We also use your location data to research our own Services, develop new products and improve our Services, including using third parties to help us either provide the Services to you or develop new ones, and target advertising to suit your user experience. Your devices can give us lots of information about the device including the brand, model, version of operating system, installed app details, email accounts, mobile carrier and so on. We may also connect your account with location data from Foursquare and can show your Foursquare check ins on our map within some of our Services.
(f) Information we collect about your Contacts
Some features of the Services allow you to share your user experience with people you know (“your Contacts”), or to invite them to join the Services. When given the option to do so you can choose to upload your Contacts information; we will request their name and email address. If you give us your password to upload these Contacts through a web based email provider we shall not store your password after you have uploaded your Contacts’ addresses. You may also choose to invite friends through your connected social networks. You assume all responsibility for ensuring that when you select a friend to be invited by email, application or SMS that the person wants to receive that invite from you.
4. HOW WE USE YOUR INFORMATION
We process data we collect from you for the following core purposes:
|Analytics and research||We use the information collected by Google Analytics to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Authentication||These cookies help us to identify our members so that when you’re logged in, you can enjoy all of the features without having to continually log in – our website “remembers” you and allows you full access without the need to keep entering your log in details.|
|Performance||We need to use certain cookies and local storage devices to ensure our members have the best possible experience, such assisting with your navigation of our site, ensuring pages load up quickly and respond faster to your requests for our Services.|
© Copyright 2002-2013, Cupid plc.
We do not conduct background checks on members, please read our Dating Help & Safety Tips.